General Questions
What services does Spotless Society offer?
We offer residential cleaning, commercial cleaning, and specialist restoration and deep-cleaning services. Our services include apartment and house cleaning, office cleaning, event clean-ups, and deep cleaning for mattresses, couches, carpets, and chairs.
How do I request a quote?
Visit our Request a Quote page, select the service you need, and complete the relevant questions. Our team will review your information and contact you with a quotation.
How is the price of a cleaning service calculated?
Pricing depends on factors such as the type of service, size of the property or item, condition, amount of work required, and location. We review these details before preparing a quotation.
Do you offer once-off and regular cleaning?
We can discuss once-off and recurring cleaning requirements. Please indicate your preferred frequency when requesting a quote.
Which areas does Spotless Society service?
Customers can provide their suburb and city when requesting a quote. Our team will confirm whether the requested location falls within our service coverage.
Do I need to provide cleaning equipment or products?
Please discuss any specific equipment or product requirements with our team when requesting your quote. We will confirm what is included in the service.
How long does a cleaning service take?
The time required depends on the size, condition, and type of cleaning required. We can provide a better estimate after reviewing your requirements.
Can I request a quote through WhatsApp?
Yes. You can contact us directly through WhatsApp using the contact button on our website.
Does requesting a quote confirm my booking?
No. A quote request is an enquiry only. Your service will only be confirmed after the quotation, availability, and booking arrangements have been agreed upon.
More cleaning questions
Spotless Society provides all cleaning products and equipment.
Do you bring your own cleaning products and equipment?
Please contact Spotless Society if you need to discuss who will carry out your service.
Who will carry out my cleaning service?
Not always. Some clients prefer to be present, while others arrange safe access. We’ll follow your preferences and any building rules, and we’ll confirm access details with you before the first service.
Do I need to be on-site during the clean?
Please include your preferred days and times in your quote request. Our team will confirm availability.
Can you clean outside normal business hours?
A cleaning membership is a recurring service arrangement. Details are confirmed with you when you enquire.
What are cleaning memberships?
Membership options, inclusions, and pricing are not published yet. Please enquire for current availability.
Are membership plans available?
Please contact Spotless Society to discuss changes or cancellations to a recurring arrangement.
Can I change or cancel a recurring arrangement?
Payment terms will be discussed after your quote and before the service is confirmed.
When are payment terms discussed?
Please contact Spotless Society as soon as possible if you need to change or cancel a confirmed service.